CRM and Channel Management Strategy Consultant : Industrial Sector
Job ID GBS:0441586 Job type Full:time Regular
Work country USA Posted 19:Jan:2012
Work city : Any, Job area Consulting and services
Travel Up to 4 days a week (home on weekends:based on project requirements) Job category Consultant
Business unit ConServ Job role Business Transformation Consultant
Job role skillset CRM Strategy
The CRM Marketing, Sales and Service Transformation (Consultant) role requires the candidate to understand the business challenges of our Industrial sector clients and, through working with both client and IBM staff, develop solutions to those challenges that:
* Solve the clients business and technology challenges by utilizing your deep understanding of the industrial sector industry and your ability CRM transformations solutions; and,
* Provide high quality trusted advisor advice to customers to ensure appropriate service transformation solutions are proposed.
As a Consultant, you will lead project teams and be responsible for overall successful delivery of CRM transformation solutions to IBMs core industrial clients. You will develop deep relationships within the client organization and build effective cross:functional teams across diverse stake holder groups including client business and technical organizations, IBMs domestic and global delivery organizations, and third party software vendors.
The appropriate candidate must have experience delivering CRM transformation solutions. You must have excellent client relationship skills, demonstrated effective team building, performed successful negotiations, developed winning proposals and have a track record of consistently exceeding aggressive goals.
This individual will have direct involvement in business case development and performance measurement. The consultant must have deep understanding of Industrial Marketing, Sales and Service operations. This individual provides hands:on leadership, direction and mentoring to the team and manages client relationships. Preferred Candidates should have hands:on process transformation experience in at least 3 full lifecycle successful Marketing, Sales and Service Transformation projects and be a subject matter expert in CRM processes and operations.
This position requires travel 4:5 days per week.
Locations: Atlanta, GA; Boston, MA; Charlotte, NC; Chicago, IL; Cinci., OH; Columbus, OH; Cleveland, OH; Dallas, TX; Denver, CO; Detroit, MI; Hartford, CT; Houston, TX; kansas
City, MO; Los Angeles, CA; Miami, FL; Minne., MN; NYC and surrounding areas; Phila., PA; San Fran., CA; Tulsa, OK; and Wash., DC
* Bachelors Degree
* At least 4 years experience in CRM Transformation to include at least one of the following: sales, marketing and service process, organizational and technological redesign.
* At least 4 years experience in analysis of processes and assess gaps with best pract